Privacy notice

Who is responsible?

YourLane Driving Academy is operated by a sole trader responsible for the personal information described in this notice. The proprietor’s full legal name and correspondence address are available upon request.

Contact: hello@yourlane.co.uk

For further information or any privacy queries, please contact us using the email address above.

Information we use

When you enquire, we receive your name, email address, optional phone number, learning stage, preferred lesson option and message. We also keep relevant correspondence and an enquiry reference so we can respond and manage your request.

Please provide only information needed for your enquiry. Do not send driving licence documents, payment card details or medical information through this form. If you need learning adjustments, we can discuss how to provide the necessary information separately.

Our security service also processes technical information about your browser and connection to help prevent automated abuse.

Why we use it

We use enquiry information to answer your questions, discuss suitable lessons and availability, and take steps you request before a possible lesson agreement. Where this concerns a potential agreement with you, our lawful basis is taking necessary steps at your request before entering into a contract.

For other enquiries, we rely on our legitimate interest in answering relevant business correspondence. For security checks, we rely on our legitimate interest in protecting the website and preventing abuse.

An enquiry does not confirm a booking and does not subscribe you to marketing.

Enquiring for someone else

If you are a parent, guardian or another person enquiring for a learner, please use your own contact details and provide only the learner information needed for the enquiry. We may receive information about the learner from you. Please share this notice with them where appropriate; we will also provide it when we contact them. Making an enquiry or paying for lessons does not automatically give access to their learner records.

Services that process information

We use Resend to deliver enquiry notifications and acknowledgements, and Easily to host our business mailbox. These services process relevant email addresses and message content.

We use Cloudflare Turnstile for anti-bot checks. Cloudflare processes signals such as IP address, browser information and the website origin. It acts as a processor when protecting our website, and as an independent controller when using signals to improve Turnstile. See Cloudflare’s Turnstile privacy policy.

The website is hosted on OpenAI’s ChatGPT Sites. Hosting and security services process technical connection information to deliver and protect the website. We do not save enquiry messages in the website’s database; they are sent by email. A separate counter limits the number of messages sent and does not contain your enquiry details.

We may disclose relevant information where required by law or where necessary to obtain professional advice about a specific matter.

International processing

Our providers may process information outside the UK. Resend stores email data in the United States, even when emails are sent through its Ireland region. Its data processing agreement provides Standard Contractual Clauses with the UK Addendum for UK transfers.

We are obtaining further details about our hosting and mailbox providers’ processing locations and transfer arrangements. This notice will be updated when those details are confirmed. For information about transfers or copies of available safeguards, contact hello@yourlane.co.uk.

How long we keep it

For enquiries that do not lead to a booking, we keep the enquiry and relevant correspondence for up to three calendar months after the last meaningful contact, then delete them from our active records. We remove unnecessary test messages and spam sooner.

If you book lessons, we keep only information needed for your learner relationship under a separate retention schedule, which we will explain when you become a learner. Where a specific legal obligation or dispute requires longer retention, we keep only the necessary information for the justified period.

Our mailbox provider, Easily, has confirmed that it does not retain emails after deletion. This does not remove separate copies held by recipients or other services.

Resend publishes a 30-day retention period for email and log data on its Free, Pro and Scale plans, with a separate seven-day backup period. These periods are separate from our mailbox retention. We are confirming the retention periods for other providers’ technical logs and will update this notice as details become available.

Your choices and rights

You can contact hello@yourlane.co.uk to request access to your personal information or correction of inaccurate information. Depending on the circumstances, you may also request deletion, restriction or portability. These rights are subject to applicable conditions and exceptions.

Your right to object

You can object to processing based on legitimate interests on grounds relating to your particular situation. Contact us using the email address above to exercise this right.

We need enough contact information to respond to your enquiry; a phone number is optional. You may email us instead of using the form.

You can raise a concern with us or complain directly to the Information Commissioner’s Office.

Cookies and technical storage

We have not added advertising pixels or visitor analytics scripts. Social-media buttons are links, not embedded feeds; the linked services apply their own privacy practices when you visit them.

Cloudflare security technology helps distinguish genuine visitors from automated traffic. The hosting layer can set the __cf_bm security cookie, which was observed with a 30-minute lifetime. Turnstile also processes browser and connection signals. See Cloudflare’s Turnstile privacy information.

The enquiry form keeps unsent entries on the current page so you can correct errors or retry. We do not intentionally save them in browser local storage. Your browser may separately offer autofill. Hosting and security storage details remain under review; please contact us with any questions.